Please select your shipping country

Buy from the country of your choice. Remember that we can only ship your order to addresses located in the chosen country.

Country/Region

Language

Please note that the catalog, services and prices may change depending on the country selected. Any products in the shopping cart will be removed.

Shipping policy

Shipping Policy

At SÉRÈNE, we aim to deliver a seamless and elegant experience from checkout to your doorstep.

All orders are shipped from the United Arab Emirates to destinations worldwide, ensuring the highest standards of care and handling.

Shipping Locations, Delivery Time & Method

We now ship worldwide in AED.

Our primary shipping destinations and estimated delivery times are as follows:

United Arab Emirates: Next-day delivery
GCC & Middle East (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Lebanon): 3–5 business days
Europe & United Kingdom,: 5-7 business days
North America: United States of America: 5-7 business days

If your country is not listed, please contact us at shipping@serenesuisse.com and our team will assist you.

Delivery times are estimates and may vary depending on customs clearance or courier capacity.

Shipping Fees & Pricing

All product prices and shipping rates are displayed in AED (United Arab Emirates Dirhams).

UAE: Free standard and express delivery (including taxes, custom duties)
GCC: Flat rate AED 50
Rest of the world: Flat rate AED 75

Processing Time

Orders are processed within 1–2 business days, excluding weekends and public holidays.

You’ll receive a confirmation email with tracking details once your order has been shipped.

Customs & Duties for international shipping:

Customs duties, import taxes, and local fees are excluded from SÉRÈNE’s product prices and shipping charges.

These are the sole responsibility of the recipient and vary by destination.

SÉRÈNE does not collect or pre-pay any customs or import charges.

If such fees apply, your local courier or customs office will contact you directly for payment before delivery.

Delays

While we strive for timely delivery, external factors such as customs inspections, high-volume periods, weather, or courier constraints may occasionally cause delays.

We will always assist you in tracking and resolving any shipping issues promptly.

Address Accuracy

Please ensure all shipping details entered at checkout are accurate and complete.

SÉRÈNE is not responsible for failed deliveries due to incorrect or incomplete addresses.

Shipping Assistance

For any shipping questions, please contact us at shipping@serenesuisse.com or contact us during business hours (Monday–Friday, 9 AM – 5 PM GST).